credit card Archives

Wells Fargo, Unauthorized Accounts and Your Financial Life

by Emily Pfund | Nov 9, 2016 | Blog

In September, the Consumer Financial Protection Bureau (CFPB) fined Wells Fargo $100 million for creating millions of unauthorized accounts in customers’ names. These deposit and credit card accounts were created without their customers’ permission.

In addition to being a huge breach of customers’ trust – we expect banks like Wells Fargo to guard and protect our personal and financial information, not abuse it – these unauthorized accounts may have damaged these consumers’ credit scores and had other sorts of impacts on their finances. Here are three ways victims may have been hurt:

Credit Scores May Be Lower. Wells Fargo credit cards opened in victims’ names may have lowered credit scores by shortening the average account age on their reports, which is one of the factors credit agencies use to calculate scores.
Tougher to secure other loans. It may have also made it more difficult for consumers to secure other loans, as having too many open lines of credit is seen as a red flag by some lenders.
Unauthorized fees were paid. The unauthorized credit cards Wells Fargo employees opened also included annual fees and other charges, which the customers didn’t realize or paid unknowingly, since the fees were charged to the credit card or were paid from deposit accounts. Apparently some Wells Fargo employees even temporarily moved customers’ money from legitimate accounts into new, unauthorized accounts, which may have resulted in overdraft fees or other charges, according to the CFPB.

So what can you do to protect yourself against unauthorized bank accounts?

If you’re a Wells Fargo customer, go to your local Wells Fargo branch and ask to see a list of all the accounts opened in your name. If you find an account you didn’t open, check to see if you were hit with any fees or charges because of that account. If you were, you’re entitled to part of the $2.5 million in restitution Wells Fargo has been ordered to pay affected customers.

Next, check your credit report regularly. By law, everyone is allowed one free copy of their credit reports from each of the three major credit reporting agencies (Equifax, Experian and TransUnion) each year. Go to annualcreditreport.com to get your reports and then review them, checking for any bank accounts, credit cards or loans that you don’t remember applying for.

If you find suspicious accounts, file a dispute with the credit reporting agency. Each credit reporting agency has a process for disputing items on your report. After you file the dispute, they and the bank or company involved with the questioned account will investigate the issue. You can also have a note added to your credit report that will explain the situation to future creditors who pull your file.

Finally, decide whether you should close the account. Regular checking or savings accounts won’t impact your credit score, so those can be closed without any repercussions. However, an unauthorized credit card in your name could be affecting your debt-to-credit ratio (potentially even improving it) and closing it might negatively affect your score. Be aware of this possibility before closing the account, especially if you’re counting on your credit score for a mortgage or loan application in the near future.

Even if you aren’t a Wells Fargo customer potentially impacted by these unauthorized accounts, it’s always a good idea to do several annual checks of your credit report to look for suspicious accounts or debts, which can be a sign your identity has been stolen. Your bank might also offer alerts for your accounts, which send you a text or email when your account dips below a certain amount. This sort of tool can help you catch acts of fraud and stay on track with your spending budget.

Even if you don’t suspect you’ve become a victim, regularly review your financial accounts for accuracy. The sooner the fraud is detected, the sooner you can stop the crooks from doing any more harm and begin fixing the damage they may have already caused.

3 Money Moves that Might Haunt You and How to Avoid Them

by Ilyce Glink | Oct 26, 2016 | Blog

Not every money move is a good one, but some can come back to really haunt you.

Consider these potentially scary money moves: Borrowing money for your children’s education; helping a friend by co-signing a lease or mortgage; and, opening an account to get an attractive benefit. These money moves could be a force for good or, if they go awry, they could haunt you for years.

The good news is that with some preparation and research your employees can avoid these financial nightmares and the financial stress that comes along with them.

Here are three financial decisions that could come back to haunt your employees along with some ways they can limit the damage.

1. Accepting loan terms without crunching the numbers first

Student loans are one of the biggest financial burdens for employees. Millennials are overrun with debt but their parents have, in many cases, co-signed for those loans and often have separate loans as well.

Much of the problem comes from borrowers being unprepared to pay these loans back out of the income they’re able to earn after graduation. It’s easy for borrowers to accept student loans without thinking twice – especially when it seems like everyone else is doing the same – but without some planning and forethought, these loans can wreak havoc on your employees’ finances for years, limiting their opportunities for buying a home and saving for retirement. That’s why it’s so important to crunch the numbers before signing your name to the loan documents.

While we started off by talking about student loans, this logic applies to car loans and mortgages, too. Before accepting the terms (and the money), encourage your employees to estimate their future monthly payments and make sure it’s an amount they can comfortably afford.

Otherwise, they’ll end up having to make hard decisions years down the line, like moving back home to afford their student loan payments or having to sell and downsize to a more affordable house. It seems simple, but taking a few minutes to run the numbers can help your employees avoid committing themselves to a future they can’t afford.

2. Co-signing without understanding the pitfalls

When you co-sign a loan, it’s often to help a child, relative or friend obtain something they couldn’t get on their own, like a loan or a lease. It’s a kind, helpful gesture, but also a risky one because it makes the co-signer legally responsible for the payments – the whole payment, should the person who signed the loan default.

Your employees might think they’re only being nice by co-signing a loan for a family member or friend, but make no mistake: if the original signer defaults or even stops making payments temporarily, the co-signer will be left footing the bill.

That could mean they’re stuck paying for two homes, two cars or an education they didn’t receive. It may also affect their credit history (which will now be tied to the credit of the co-signer, and may get dinged when payments are missed) and their ability to qualify for future loans.

You and your employees don’t have to refuse every request to co-sign (many parents help their adult children this way), but they need to take the responsibility seriously and understand the ramifications. Co-signing can evoke strong emotions, but it’s OK to voice concerns if the situation doesn’t make sense. Talking through the options could lead to a solution where your workers aren’t putting their finances at such a huge risk.

3. Opening accounts on the spot

Retailers often ask customers to sign up for store-branded cards at checkout, promising a moderate one-time discount or no interest for six months. Airline-branded credit cards often do the same in airports offering large sign-up bonuses and sometimes the deals seem too good to pass up. Unfortunately, these offers almost always have a downside.

The cardholder might have to spend a certain amount – much more than they normally would – in the first few months to actually receive the points or, if the card promises no interest, they could be charged interest retroactively for not paying off their entire balance by the end of the introductory period.

Suddenly the lure of a free flight has gotten your employees deep in debt and stressed over paying their monthly bills, when a quick read of the fine print would have shown them the important deadlines and details they needed to know.

If your employees routinely open new accounts without checking the fine print, they could also put themselves at risk of having their personal information stolen. The more companies that have this data, the higher the risk of it being exposed. And when your employees get in the habit of freely giving out details like their social security number, it could simply be a matter of time before that decision comes back to haunt them.

As we’ve learned, regularly reminding your employees to make smart money decisions does make a difference, so take action to help them avoid these terrifying fates.

For more information about Best Money Moves, email info@bestmoneymoves.com.

How to Help Prevent – and Recover From – Identity Theft

by Ilyce Glink | Oct 12, 2016 | Blog

Financial stress in the workplace often comes directly from worries about the unexpected: job loss, surprise expenses or injuries. Identity theft and fraud are becoming an increasingly common source of financial worry for employees.

According to a recent survey from Bankrate, 41 million adults in the US have been a victim of identity theft and 49 million more know someone who has been victimized. This crime is sometimes unavoidable and recovering from it takes a serious toll, both emotionally and financially.

Here are some of the ways identity theft causes stress for employees and some steps employers can take to help educate their workers.

Financial stress from identity theft

The number of ways identity theft and fraud can happen are startling – from a parent running up debts in a child’s name to a stranger abusing personal information from a data breach – and once an employee is victimized, the financial stress sets in.

A recent survey reported by HSB showed that more than a third of Americans had been the victim of a cybercrime in the past year, including the hacking of their personal information and their data being held for ransom. In nearly a quarter of these incidents, the victim spent up to $5,000 of their own money repairing the damage, while more than half spent up to $500. In fact, $15 billion was stolen through identity fraud last year in the US alone. This sudden major expense causes extreme financial stress for victims, in addition to the emotional anxiety of having their information abused.

A long recovery means drawn-out stress

This stress is often prolonged, as victims of identity theft face a difficult path to recovery that doesn’t happen overnight. If an employee of yours had their identity stolen, they might have their checking account emptied, debt transferred onto a credit card in their name or a mortgage opened using their credit. Their recovery process could include getting a police report, filing an identity theft report, ordering their credit reports and requesting fraud alerts or security freezes, even dealing with debt collectors and loan servicers looking to collect payments for fraudulent accounts, all while having to keep a careful eye on every one of their financial accounts for the foreseeable future.

It can take years for a victim to restore their credit and finances, often without any sort of explanation for how they became a victim. The Bureau of Justice Statistics’ most recent report claimed 68 percent of identity theft victims had no idea how the perpetrator got ahold of their personal information, leaving them still feeling vulnerable. If your workers are dealing with this kind of stress, whether it’s an ongoing abuse of their identity or paying thousands of dollars to restore the damage caused by fraud, the anxiety doesn’t go away once they arrive at work.

Steps for employers to take

Your employees would certainly appreciate your understanding if they’re facing these issues, but they can also use your help. Workers of all ages can be victims and the less familiar they are with digital security, the more at risk they’ll be. Educate your employees about good digital habits – like using strong, unique passwords for every account and reviewing accounts on a regular basis for fraud – that can be applied to both the workplace and their personal lives. We’ve already seen that regular reminders can help change your workers’ habits, so encourage them to change passwords frequently and stay on top of their financial accounts.

You can also talk about risks like computer viruses, phishing attacks and ransomware, all of which can be used to steal data in or out of the workplace. Prevention is a major part of protection against identity theft and the more your workers know, the more prepared they’ll be to react appropriately and manage the financial stress that accompanies this crime.

Your workers can’t make the right decisions if they don’t have the knowledge they need both before and after their identity has been abused. When financial stress hits, having a guide is helpful, which is why providing the right resources is one of your best options to assist them.

Why There Isn’t Enough Money To Pay Bills and Save?

by Ilyce Glink | Aug 24, 2016 | Blog

Ever wonder why there often isn’t enough money at the end of the month to get all of your bills paid and save money?

You’re not alone. According to a new survey published this week by the Certified Financial Planner Board of Standards (CFP Board), nearly half (48 percent) of all Americans “don’t always have enough money left over to save after paying their bills.”

“Our economy has come a long way since the depths of the recession, but most Americans up and down the socioeconomic scale are still facing significant pressures in saving for today and tomorrow,” said CFP Board Consumer Advocate Eleanor Blayney, CFP®, in a press release. “An inability to start saving early, debt and stagnant incomes are just a few of the factors driving Americans’ financial anxiety.”

The survey found:

More than a third (35 percent) of Americans surveyed have seen a significant decrease in household income;
A little over a third (34 percent) say that the amount of debt they have prevents them from saving;
Only half (51 percent) save money regularly on a monthly basis;
Roughly 1-in-3 Americans (30 percent) has experienced a job change in the past three years;
About 1-in-5 (20 percent) of those polled has experienced a major medical expenditure in the past three years;
Half of Americans (51 percent) believe credit card debt is the most important debt to pay off, followed by mortgages (36 percent) and student loan debt (19 percent);
More than one-third (36 percent) of Americans anticipate working in retirement.

(While the survey found that some Americans are feeling more positive about the economy as a whole, it’s typically those with a higher net worth who have the most positive economic views. Which isn’t that surprising.)

If you look at the list, it’s clear that a third of Americans have seen a significant decrease in household income, are trying to pay down a mountain of debt, and have experienced a job change in the past three years. Debt, including medical debts or expenses, can eat a huge hold in anyone’s budget.

What can you do? At Best Money Moves, we believe in getting your debt paid down as quickly a possible, and we have tools that help you do that (without trying to trick you into buying something or reselling your information to a credit card company). But here’s the big secret: Throw as much cash as you have at your debt that carries the highest interest rate. And, keep doing that as often as possible, while always being sure to make your minimum payment.

That’s it. There’s nothing more magical about debt repayment than that. Once you pay down a debt, use all the extra cash you’re “saving” each month to pay down the next debt, and so on. What you’ll see is that paying down debts is possible and can be done fairly quickly. You just have to make the commitment to put it first in your financial life.

I will add this: Every time you pay down a debt, you’re saving the interest you would have paid. That interest equals the net interest rate you’re paying. So if your credit card has an interest rate of 15.9 percent, every dollar you prepay will effectively “earn” 15.9 percent. And these days, it’s hard to get that much of a return anywhere, let alone in a savings account.

So, get your debts paid off and start saving for your goals and dreams, whatever they may be.

Ilyce Glink is the Founder/CEO of Best Money Moves, and a nationally-syndicated, award-winning personal finance columnist, best-selling author and radio talk show host. Contact her today to get a free trial and start lowering your employees’ financial stress levels.