COVID-19 2020: Managing Employees During the Coronavirus Pandemic

COVID-19 2020: Managing Employees During the Coronavirus Pandemic

COVID-19 2020: Managing employees during the Coronavirus pandemic. Dealing with employees who may be sick and making temporary policy modifications.

More than 70 percent of companies didn’t have a crisis management plan in place when the Coronavirus outbreak hit, according to a survey by Blank Rome. Even those who did anticipated natural disasters like floods and fires, but not a global pandemic like COVID-19.

Without an emergency response plan in place, how are employers dealing with things like emergency contact systems, data privacy, defining essential functions, managing employees who become ill and avoiding panicked reactions to negative news?

COVID-19 2020: Managing Employees During the Coronavirus Pandemic

Here are some of the temporary modifications employers told Blank Rome they’ve made in response to the Coronavirus pandemic:

  • We are following CDC guidelines; if an employee is sick we are sending them home.
  • We started specific weekly communications on March 3rd regarding precautionary personal and workplace hygiene, staying home or going home if ill, social distancing. We applied more specific polices on March 13th and formally implemented work from home as well as rotational work assignments.
  • We extended the absence period for returning to work from 3 to 5 days and on a case by case basis in some instances.
  • We have released anyone with symptoms and required doctors notes to return.
  • We’ve requested all employees to get tested and made arrangements for the testing to get done.
  • We are operating on the honor system for absences or modifications and accommodations during this time.
  • We are asking screening questions and are considering temperature checks.

Responding to Employee Testing Positive for COVID-19

Nearly 7 percent of the companies Blank Rome surveyed had an employee test positive for COVID-19 and in response to it:

  • 23 percent of employers converted to remote work for all employees not required to be on-site.
  • 17 percent continued operations with modifications.
  • 3 percent closed the entire worksite where the employee who tested positive reported.

Managing Paid Time Off

Over 40 percent of employers have paid employees who show symptoms of COVID-19 but haven’t been diagnosed or allowed them to use paid time off. Nearly half of businesses that have had to temporarily shut down business operations are still paying workers and more than 20 percent are requiring use of paid time off.

Managing Employee Complaints

Less than 15 percent of employers have received COVID-19-related complaints from employees, but more than 90 percent have required responses that don’t fall within the traditional framework of complaints, including disability discrimination, retaliation and OSHA. Here are some of the COVID-19-related complaints employers have received:

  • Employees requesting shutdown.
  • Employees complaining about lack of sanitizer and masks.
  • Employees frustrated about working remotely.
  • Employees complaining the company failed to act quickly and put inexperienced people in charge of decision making.
  • Employees complaining that there isn’t a policy in place.
  • Employees upset about being required to come into work when they think they should be allowed to stay home during the Coronavirus outbreak.
  • Employees concerned about how matters will be handled.

How employers respond to the Coronavirus pandemic will have a significant impact on business for years to come. It’s crucial to empathize with employee concerns and communicate what the company is doing to protect both employees and business operations.

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Helping Employees During Coronavirus/COVID-19 Pandemic

Helping Employees During Coronavirus/COVID-19 Pandemic

Helping employees during Coronavirus/COVID-19 pandemic. How you support workers during the outbreak could have a lasting impact on recruitment and retention efforts.

What will you say when asked how you helped employees during the COVID-19 outbreak?

We are in the midst of a crisis. The Coronavirus/COVID-19 outbreak is dramatically reshaping the working world. Healthcare workers, delivery drivers and grocery store shelf stockers are being overworked while waiters, bartenders, musicians and those in the hospitality industry are dealing with shutdowns, layoffs, and unemployment. All of them are looking to their employers for help to get through this uncertain time. 

How employers respond to the Coronavirus/COVID-19 pandemic will have a significant impact on recruiting and retention efforts for quite some time.

Helping Employees During Coronavirus/COVID-19 Outbreak

Employees at all levels are dealing with increased financial stress. Nearly 60 percent of Americans say the Coronavirus has had a negative impact on their finances, according to a survey by the National Financial Educators Council. Over 40 percent of them are more concerned about their personal finances than they are about contracting COVID-19.

There are a number of ways employers can support employees during the Coronavirus/COVID-19 pandemic. These are a few areas some organizations are zeroing in on and others where the U.S. government is providing assistance:

  • Financial Wellness 

    Employees want to know how the Coronavirus is going to impact their retirement savings, their monthly budget, their credit card debt, their paycheck and they want to know what they should do about it. Best Money Moves, a mobile-first financial wellness platform, just added new resources to answer employees’ questions about how the Coronavirus will affect their finances and for a limited time, new clients can get Best Money Moves free for the first three months.

  • Paid Leave

    The Families First Coronavirus Response Act (FFCRA) mandates certain employers provide up to two weeks of paid sick leave related to COVID-19. Employers who provide paid sick leave under the FFCRA will be eligible for two new refundable payroll tax credits that the IRS will “immediately and fully reimburse” according to the IRS and the U.S. Department of Labor. The Coronavirus Aid, Relief, and Economic Security Act (CARES) provides almost $350 billion in partially forgivable loans to small businesses and nonprofits with 500 or fewer employees impacted by COVID-19 to help cover payroll and temporary closings.

  • Unemployment Resources

    Some employers, especially small businesses, will have to layoff and furlough employees during the Coronavirus/COVID-19 outbreak. Whenever possible, employers should provide severance pay, extend health benefits and give a tentative rehiring date if the business plans to remain open. Employers should also help employees navigate the unemployment process.

  • Mental Health

    Mental health platforms that offer teletherapy have noticed a surge in usage during the Coronavirus/COVID-19 pandemic. People are anxious, depressed, isolated and lonely as they socially distance themselves and stay home to limit the spread of the Coronavirus. Providing resources for those who are struggling with their mental health during this crisis is important. Employers should evaluate their current mental health benefits and consider telehealth solutions.

  • Virtual Recruiting

    Employers in essential services are struggling to fill open positions and comply with social distancing restrictions. CVS Health will fill 50,000 full-time and part-time positions through virtual job fairs, interviews and job tryouts. Walmart is shortening its hiring process to hire associates “in as little as 24 hours” to meet its goal of hiring 150,000 new workers by the end of May. Employers who were in the process of evaluating and interviewing top talent who still need to fill the position and have the budget to do so shouldn’t suspend the hiring process until the Coronavirus outbreak is behind us. Instead, those employers should look to virtual solutions like video conferencing for interviews.

This is a defining moment for business leaders around the world. Years from now potential hires will ask employers what they did to support employees during the Coronavirus/COVID-19 pandemic. What will your organization have to say when that time comes?

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Coronavirus/COVID-19: Where to Find Assistance

Coronavirus/COVID-19: Where to Find Assistance

Coronavirus/COVID-19: Where to find assistance. If you’re worried about falling ill and missing work, losing your job or being unable to afford your bills, here’s what to do.

The Coronavirus (COVID-19) pandemic has spurred a surge in financial anxiety, with many signs pointing to the beginning of a deep, lengthy global recession.

The stock market has taken a sizable blow. The federal government has warned of a potential 20 percent unemployment rate in the near future. Nearly 80 percent of people across the U.S. were already finding it hard to pay their bills at the end of the month. None of this will help reduce their financial anxiety. Or yours.

A recession is unquestionably a hard time, but you can survive the situation by anticipating hardships early and planning for the future. With that in mind, here are five key strategies to help you brace for these uncertain times:

5 Strategies to Brace for a Recession

1. Rethink Your Financial Situation

One of the toughest parts of a recession — not to mention a worldwide pandemic — is not being able to predict what comes next and when your situation will improve. That’s why it’s so crucial to be precise about where you stand financially. These are some of the central questions you’ll need to answer as you take stock of your fiscal situation.

  • How much money do you have on hand?
  • How much money can you obtain quickly, if you need it?
  • How much debt do you currently have (credit cards, student loans, etc.)?
  • How much are your basic monthly living expenses, including food, shelter, health insurance, transportation, childcare?
  • Do you have any major life events (weddings, a baby, retirement) coming up with significant expenses attached?

Now is the time for you to understand what you’re spending today and to anticipate your needs over the next six months. If you’re well-prepared for a recession, job loss or some other financial catastrophe, you’ll have an emergency fund that covers three to six months of living expenses (and hopefully a healthy nest egg for retirement).

If you don’t have at least 3 to 6 months of basic expenses in cash, then set that as your financial goal. Start by developing a basic understanding of how you are spending your money and building a budget.

To start building a budget, figure out your total income, including your income, your spouse/partner’s regular income and any side hustles you do to bring cash into the household. You should also include your investment income and any other sources of income, such as child support. Next, list your monthly expenses, including your rent or mortgage payments, utilities, groceries, pharmaceutical or medical needs, child care costs, home or auto maintenance, debt payments and insurance premiums, and anything else you regularly pay for, including expenses you might only pay annually. Add up all of these expenses to understand whether you’re spending more, less or the same as your take-home pay each month. Finally, prioritize your essential expenses and make sure you understand what is the absolute minimum you can spend in a given month to get by – just in case you or your spouse/partner loses their job.

Your budget may need to adapt in preparation for a recession, and that’s okay. Try to cut down on non-essential spending, like entertainment, cable, and clothing. While it’s unrealistic to think you can cut out all discretionary spending, it’s important to separate wants and needs. Look for areas where you may have overspent recently, and try to figure out why that happened. You might not have extra money to put toward your retirement or a down payment right now, which is alright for the short-term.

Once you get in the habit of consistently reviewing your finances and looking for problem areas, you’re off to a great start.

2. Pay as Many Bills as You’re Able to

You might be worried about paying off outstanding debts in the coming months, like credit card bills, utilities or student loan debt. If you experience a loss of income, you might have to forego paying one or more of these bills, so it’s important to understand what are the most important bills you need to pay.

Because if you lose income, you may not be able to pay every bill on time, and in full every month. And, that will have a direct impact on your credit score. While normally we suggest doing whatever you can to keep your credit score intact, that may not always be possible. So, you should prioritize how you pay your bills, so the cash you have covers as many bills as possible.

  1. Make sure you pay your rent or mortgage on time and in full. You don’t want to face foreclosure or getting evicted.
  2. Make your car payment, especially if you need a car to get to work.
  3. If you’re facing an income reduction, contact your student debt lender and ask for a hardship application, which should buy you a few months where you don’t have to make a payment.
  4. Make at least your minimum payment on your credit card, if possible. If not, contact your credit card company and try to work out a payment plan. (Just know if you do this, the creditor will likely freeze your credit card, which will prohibit you from charging anything else on the account.)
  5. While your medical debts are important, your health insurance will continue even if your medical bills grow. But if you buy your own health insurance, make sure you pay your premium on time so your policy isn’t canceled.

Remember, if you’re falling behind, reach out to your creditors right away and ask for hardship concessions. This might include making interest-only payments on your debt or putting payments into forbearance.

You can also check out your local bank or credit union for a personal loan. There are online lenders as well, and your own employer may offer a short-term loan program in times of trouble.

If you’re making your payments on time, you can also ask your credit card company or any other lender about lowering your interest rates. A significant number of major utility providers offer programs that might allow you to pay your energy bills at a later date or offer hardship assistance. You’ll never know what agreement you and your creditor can reach with if you don’t ask.

3. Take Advantage of Local and Government Assistance 

Fortunately, many local, state and federal governments will take action during a recession to provide relief to those in need. For instance, during the Coronavirus COVID-19 crisis, the federal government is considering all sorts of assistance, and announced that taxpayers will automatically get a delay in paying their tax bill (although you still need to file on time) and the Department of Housing and Urban Development announced a 60-day moratorium on foreclosures and evictions.

On a smaller scale, community organizations like food banks and places of worship will often try to help anyone struggling. Check with your local government as well as community activist groups to see if there are resources in your area for your specific needs.

4. Save as Much as Possible Into Your Emergency Fund

Even if job cuts or layoffs are looming, keep putting away as much cash into your emergency fund as possible. You’ll need every bit of it when the income stops flowing. Give up all the extras, including takeout and delivery. Try to live as lean as you can, so your cash goes as far as you need it to.

While taking money out of your emergency fund is never a decision you should make lightly, losing a job or being forced to live on a lower salary certainly qualifies as a good reason to use the cash you’ve stowed away. However, it’s important that you start to rebuild your emergency fund as soon as your financial situation is more stable. Otherwise, when the next emergency hits, you might have to make tough decisions, like taking money out of your retirement account or borrowing a line of credit from your home equity.

5. Keep Tabs on Your Financial Situation – and Make the Most of the Guidance We Have at Best Money Moves

The next few years may be uncertain, but the best thing you can do is take proactive steps now to prepare yourself. To help you stay on top of your finances in these stressful times, Best Money Moves is your partner in financial wellness. You can trust us for reliable information on need-to-know topics. Financial education is important now more than ever so you can feel good about where you are with your money, regardless of any challenges ahead.

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COVID-19 Information Center: What to Understand

COVID-19 Information Center: What to Understand

COVID-19 information center for employers and employees: what to understand. Coronavirus relief information for small businesses and those experiencing job loss.

Finding up-to-date resources on available aid during the COVID-19 (Novel Coronavirus) pandemic can be a lot to handle as the virus continues to spread across the United States and dominate the news. To make things easier to follow, we’ve put together a list of resources from trusted sources including the Center for Disease Control, World Health Organization, The Department of Labor, The Department of Housing and Urban Development and more.

We’ll keep updating this article with relevant links and information as the situation develops.

Coronavirus Information from the Center for Disease Control & the World Health Organization:

If you’re looking for a place to start finding more information about the Coronavirus-COVID-19 pandemic, there’s no better place than these links from the CDC and the WHO, trusted public health organizations. 

General CDC guidelines

Guidelines for cleaning/disinfecting

COVID-19 general FAQ

Information from the World Health Organization

COVID-19 Unemployment Information:

For those experiencing job loss, we’ve compiled a list of federal and state-specific unemployment resources to help you get back on your feet. Be warned, the high number of current unemployment claims may cause you to experience significant delays in the process. 

Updated unemployment guidelines from the U.S. Department of Labor

Resources for unemployment applicants by state:

Alaska Montana
Alabama Nebraska
Arizona Nevada
Arkansas New Hampshire
California New Jersey
Colorado New Mexico
Connecticut New York
Delaware North Carolina
Florida North Dakota
Georgia Ohio
Hawaii Oklahoma
Idaho Oregon
Illinois Pennsylvania
Indiana Rhode Island
Iowa South Carolina
Kansas South Dakota
Kentucky Tennessee
Louisiana Texas
Maine Utah
Maryland Vermont
Massachusetts Virgina
Michigan Washington
Minnesota West Virginia
Mississippi Wisconsin
Missouri Wyoming

 

Coronavirus Mortgage/Rent Relief Information:

If you’re in need of mortgage and/or rent relief, these links will direct you to relevant resources, though this list is by no means exhaustive. 

Mortgage relief, from Fannie Mae

Mortgage relief, from Freddie Mac

Information, from the Federal Housing Finance Agency

Information, from the Department of Housing and Urban Development

Eviction and foreclosure suspensions by state, from the National Low Income Housing Coalition

Coronavirus and Student Loan Debt:

Especially in times like these, student loan debt can feel overwhelming and even harder to manage than under normal circumstances. Find up-to-date information on the options you have for your student loans here. 

Federal student loan and forbearance information, from the Department of Education

COVID-19 Support for Small Businesses:

Small business owners have been hit hard by the coronavirus pandemic, but fortunately there are resources in place to help you stay afloat in the short term. 

 

Information on aid from the U.S. small business association

New York Times report on upcoming aid to small businesses

Coronavirus Support for Families:

Families struggling to deal with the ramifications of the coronavirus pandemic may need additional help managing special conditions. We’ve linked resources to topic areas that may be relevant to your family’s situation. 

Mental health resources, from the National Alliance on Mental Illness

Resources for addiction treatment and COVID-19, from the American Society of Addiction Medicine

Resources for talking to children about COVID-19, from The National Association of School Psychologists

Helping children with autism through COVID-19, from Autism Speaks

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Coronavirus 2020: Effectively Working from Home

Coronavirus 2020: Effectively Working from Home

Coronavirus 2020: effectively working from home. A good remote work policy can help businesses maintain productivity while limiting the spread of COVID-19.

Businesses everywhere are implementing work from home policies to protect their employees but maintain business operations while federal, state and local governments impose various restrictions on public gatherings to limit the spread of the Coronavirus. 

Establishing a successful work-from-home program is not easy. Communicating with employees to stay on track while minimizing panic about COVID-19 in the coming weeks and months is critical. 

Establishing a Work from Home Policy

Organizations without a remote work plan in place can begin to assess their ability to do so in four steps:

  1. Review Operations. Determine what processes and procedures can be completed digitally. Explore remote solutions for things like team meetings, data security and certain HR functions. 
  2. Evaluate Equipment. Make a list of the equipment employees need to get their work done and see what that looks like from home. Find out if employees already own laptops or computers and if they don’t, decide if loaning out office equipment will be worthwhile.
  3. Plan Procedure. Figure out how the team will communicate with one another to stay on track to reach business goals. Think about how frequently group and individual check ins should occur and how to monitor remote work performance.
  4. Communicate. Let employees know about your new work from home policy and ask for their feedback. Employees want to be involved in organizational change and they might be able to fill in any unforeseen gaps in the policy with their on-the-job knowledge.

A good remote work strategy is the best way to keep both your employees and your business safe during the Coronavirus outbreak and if you don’t have one yet, now is the time to put one together.

Coronavirus 2020: Effectively Working from Home

Here are three tips for effectively working from home during the Coronavirus outbreak:

  1. Keep the Routine. It’s important in times like these to keep certain routines to minimize stress and maintain a sense of normalcy. It’ll also be easier to monitor remote work performance if employees are expected to be online during specific hours.
  2. Open Communications. More than half of remote workers feel lonely, according to research by Porch. Checking in with colleagues, asking them how they’re doing with everything going on, sharing something you think they’ll find funny, asking about their families, talking about a news headline, all of these things can increase social connectedness and stave off the loneliness. 
  3. Encourage Work/Life Balance. Recommend that employees get ready for work like they would on any other day. Encourage them to designate a space for work and take breaks at regular times to get in the working mindset. It can be nice on occasion to work from bed in your pajamas, especially if you’re sick, but it’s not good for productivity or mental health to continue to do so for an extended period of time. 

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How Will the Coronavirus Impact Your Business?

How will the coronavirus impact your business? Employers respond to the spread of COVID-19 with strategies to help employees who don’t want to get tested or take time off.

Update: The number of coronavirus cases and deaths in the U.S. were updated as of April 13th, 2020.

The Center for Disease Control (CDC) is monitoring an outbreak of respiratory illness caused by the new coronavirus, COVID-19. Over 500,000 cases have been detected in the U.S. since January 21, 2020, resulting in over 20,000 deaths

There are a lot of workers out there who don’t have emergency savings and skip medical treatments they can’t afford. If those employees get sick, they might try to “push through it” and bring the virus to the workplace, infecting colleagues and further limiting productivity. 

Mercer has released a report to help employers understand how the spread of the coronavirus will impact their employees and how they should respond to it.

How Employers Are Responding to COVID-19

The initial employer response to the coronavirus has been to stay informed, protect and minimize exposure and take precautions, according to Mercer. This is what companies are specifically doing to minimize COVID-19’s impact on their business:

  • 96 percent of employers are not ending expatriate assignments.
  • 72 percent postponed nonessential travel to countries where there are confirmed cases of the COVID-19.
  • 68 percent are providing hand sanitizer in the workplace.
  • 58 percent are arranging for greater flexibility to work from home.
  • 58 percent are requesting self-quarantine of 14 days for staff that recently traveled to mainland China. 
  • 48 percent are providing masks in the workplace.
  • 43 percent have instituted a mandatary self-quarantine. 

How Will the Coronavirus Impact Your Business?

Nearly 90 percent of global employers are concerned about how the coronavirus will impact their businesses. Over 20 percent of employers are lowering threshold or target goals, changing or adding performance metrics, isolating China business and providing for automatic adjustment for the impact of the virus or allowing for discretionary adjustments at the end of the performance period to account for COVID-19’s impact on business results. 

Employers fear a serious impact if a large proportion of their workforce is ill. In the U.S., where employees going to work with a common cold happens regularly, it’s a valid concern that an employee with untested COVID-19 could come to work and spread the illness throughout the workplace. Mercer recommends employers listen to what employees are asking for, address their concerns, set firm policies to keep sick employees away from work and provide protection or prevention supplies onsite to limit the impact of the coronavirus. 

Review Your Business Continuity Plan

Mercer also suggests that employers review their business continuity plan to ensure they have a plan in place to handle global outbreaks of pandemics like the coronavirus. A good business continuity plan ensures continuity in the event of a disaster, enables ongoing operations and outlines procedures and instructions to follow in the face of a disaster; whether it is a natural disaster such as an earthquake or hurricane; a fire; a cyber-attack or a medical epidemic.

Employers can minimize employee panic by keeping up to date on reports from government entities like the World Health Organization, communicating updates frequently, following government guidelines, listening to employees and providing protection or prevention supplies. 

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