The Caregiver Crisis at Work During the COVID-19 Pandemic

The Caregiver Crisis at Work During the COVID-19 Pandemic

The caregiver crisis at work during the COVID-19 pandemic. Parents need flexibility from employers to balance work duties and caretaking as many districts continue with virtual learning.

More than half of parents who quit their jobs and filed for unemployment benefits this spring said closures of schools and daycare facilities due to the developing COVID-19 pandemic forced them to quit, according to research by Morning Consult for the Bipartisan Policy Center.

Caregiving duties stand in the way of nearly 60 percent of parents returning to work, 41 percent of them specifically citing school closures. Parents said they would be more likely to return to work sooner if they had access to paid leave, or if they were able to work on a flexible schedule.

In light of the caregiver crisis, which is raging once again as many schools plan to continue virtual learning this fall, Mercer identified a number of creative strategies employers can use to provide meaningful support to working parents facing this difficult situation.

The Caregiver Crisis at Work During the COVID-19 Pandemic

Parents are torn between caregiving and their careers. Sixty percent of parents agree it’s better to open schools later to minimize infection risk, even if students miss out on academics and social services and some parents will not be able to work, while nearly 35 percent say it’s better to open schools sooner so parents can work and kids can get services, even if there’s some risk of infection, according to a recent survey by the Kaiser Family Foundation.

If schools do remain closed, 51 percent of parents worry about losing income if they can’t go to work and 47 percent worry about not being able to pay enough attention to their children if they’re working from home.

Strategies to Support Working Parents and Caregivers

Mercer identified two areas of increased flexibility where employers can provide meaningful support to caregivers in their post on Creative Ideas to Support Working Parents During the Caregiver Crisis.

Flexibility at Work

There are several ways employers can offer parents some flexibility at work. Flexible scheduling, where employees have some control over when and how they get their work done, is the most popular option. Compressed workweeks, where employees work more hours in fewer days (for example, 40 hours in 4 days), could help employees who are dealing with hybrid school schedules. Allowing job sharing or reduced schedules could also provide employees with additional time to care for children, but it’s typically associated with a reduction in compensation.

Flexibility from Work

Consider how employees might be able to use PTO, vacation or sick leave, Family Medical Leave (FML) or other company leaves, then remind employees of the available programs and how they work. Some employers are also creating emergency COVID-19 pandemic paid or unpaid leave programs that allow employees to maintain income and benefits for a specified duration of time during the pandemic. When taking into consideration leave programs during the COVID-19 pandemic, it’s also important to review return protocols for employees who take leave intermittently or in blocks. 

The COVID-19 pandemic has created a complex caregiving crisis. Parents shouldn’t have to choose between employment and their children’s safety and employers shouldn’t lose top talent to school closures. Identifying ways your organization can provide the flexibility Mercer recommends to support working parents is crucial until a vaccine for COVID-19 is readily available.

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When Should Employees Return to Work After COVID-19?

When Should Employees Return to Work After COVID-19?

When should employees return to work after COVID-19? How to manage isolation timelines for non-hospitalized employees who have symptoms of COVID-19.

Reducing the risk of COVID-19 when reopening the workplace is the number one priority for employers and it’s hard to stay current with the latest recommendations.

The Centers for Disease Control (CDC) recently revised their isolation timelines for employees with COVID-19 who are not being treated in a hospital and managing their symptoms at home. In such cases, it’s now recommended that the decision to discontinue isolation be made using symptom-based criteria rather than the test-based strategy previously advised.

When Should Employees Return to Work After COVID-19?

Communicating with employees who have been diagnosed with COVID-19, following guidance from their healthcare providers and staying informed of public health updates is the best way to keep your employees safe when they return to work.

CDC Isolation Timeline for Non-Hospitalized Employees with COVID-19

Information from the CDC’s Discontinuation of Isolation for Persons with COVID-19 Not in Healthcare Settings:

Accumulating evidence supports ending isolation and precautions for persons with COVID-19 using a symptom-based strategy. Specifically, researchers have reported that people with mild to moderate COVID-19 remain infectious no longer than 10 days after their symptoms began, and those with more severe illness or those who are severely immunocompromised remain infectious no longer than 20 days after their symptoms began. 

Therefore, CDC has updated the recommendations for discontinuing home isolation as follows:

Persons with COVID-19 who have symptoms and were directed to care for themselves at home may discontinue isolation under the following conditions:

  • At least 10 days* have passed since symptom onset and
  • At least 24 hours have passed since resolution of fever without the use of fever-reducing medications and
  • Other symptoms have improved.

*A limited number of persons with severe illness may produce replication-competent virus beyond 10 days, that may warrant extending duration of isolation for up to 20 days after symptom onset. Consider consultation with infection control experts.

Persons infected with SARS-CoV-2 who never develop COVID-19 symptoms may discontinue isolation and other precautions 10 days after the date of their first positive RT-PCR test for SARS-CoV-2 RNA.

Are COVID-19 Liability Waivers Legal?

Fisher Phillips, a labor and employment law firm, notes that there has been an exponential rise in the number of COVID-19 workplace lawsuits with filings for discrimination, work-from-home or paid leave claims, retaliation, unsafe working conditions and lack of personal protective equipment.

In order to avoid COVID-19 workplace lawsuits, Fisher Phillips recommends employers:

  • Train managers to understand their responsibilities and employee rights.
  • Educate managers and HR personnel on the new leave law requirements.
  • Develop and communicate a comprehensive safety plan as employees return to the workplace.
  • Anticipate the various wage and hour responsibilities that might come into play as the pandemic unfolds.

Many employers are now asking employees to sign a liability waiver agreeing not to sue the business if they catch COVID-19 before allowing them to return to work. Employment lawyers agree that these waivers are unfair and largely unenforceable, but the Senate is working on a bill that would provide broad liability protection for employers against coronavirus claims. 

Employers are determined to push their businesses through the coronavirus pandemic and employees are equally eager to get back to work, but making a safe return is what matters most. This is an unprecedented time and how employers react will have a significant impact on the reputation of their business as well as their efforts to retain and recruit employees. 

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Challenges of Working From Home During the Coronavirus Pandemic

Challenges of Working From Home During the Coronavirus Pandemic

Challenges of working from home during the coronavirus pandemic and what employers can do to help employees feel less stressed and be more productive.

Many employers are pushing back timelines for employees to return to the workplace as the number of new cases of COVID-19 surges in the U.S. 

Working from home is the best way to keep employees who have the capability to do so safe. But it doesn’t come without its challenges. 

Employees working remotely during the coronavirus pandemic grapple with distractions, the blurred line between work/home and they also have trouble maintaining a routine, according to research by JDP. 

Employers can limit each of these drains on productivity and job satisfaction to lower the risk of burnout and keep the team connected while employees continue to work from home.

Challenges of Working From Home During the Coronavirus Pandemic

Here are the top challenges employees struggle with when working from home and what employers can do to help lessen their impact:

Distractions

  • 54 percent of employees have more distractions at home
  • 40 percent of employees find it hard to focus on work at home
  • 15 percent of employees find it hard to focus on work with everything going on in the world

Employers can help employees limit distractions while working from home by being upfront about them. Discuss how typical distractions like pets, children and technology can pull from their focus and what they can do about it. 

For example, employees with kids might set up a work station in a guest room rather than at a busy kitchen table or at a corner in a loud living room. Workers with pets could start taking a long walk with the dog before work so it isn’t as energetic and distracting later. Employees who are anxious about everything going on in the world could try turning off news notifications during work hours. 

Every employee deals with varying distractions but prompting them to identify what pulls from their focus and helping them find ways to work around or work with it can make a big difference. 

Lacking a Routine and Work-Life Balance

  • 66 percent of employees are more likely to work nights and weekends when working from home 
  • 49 percent of employees found it hard to keep boundaries between work and home life
  • 28 percent of employees are starting and finishing work later when working from home

Establishing a healthy routine and setting strong boundaries between work life and home life is critical to successfully working from home. It’s important for employees to have a set schedule when working from home but it’s also complicated because one of the major perks of remote work is having some flexibility over how and when they get their work done. Employees should aim to work on the same days for the same amount of time each week but remain flexible and communicate with employers if that schedule needs to be adjusted slightly for things like childcare, medical appointments or other responsibilities.

The Future of Working From Home

More than 80 percent of employers plan to permit employees to work from home on a part or full-time basis even after the coronavirus pandemic and over 40 percent of employers plan to provide more flex days and flex hours to improve the employee experience.

“As business leaders plan and execute the reopening of their workplaces, they are evaluating more permanent remote working arrangements as a way to meet employee expectations and to build more resilient business operations,” says Elisabeth Joyce, vice president of advisory in the Gartner HR practice.

The trend towards flexible work arrangements isn’t slowing down. If anything, it’s gaining speed and employers who consider how remote work and increased flexibility fit into their organization and how they can meet the challenges of managing a more complex, hybrid workforce position themselves for success.

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How to Choose Your Benefits Package for 2021

How to Choose Your Benefits Package for 2021

How to choose your benefits package for 2021. How to determine which benefits are most important to employees and support a more productive workforce.

Employee benefits have undergone a remarkable transformation and have become a more important part of the employee experience. 

The variety of benefits offered has expanded significantly, especially in the categories of health and wellness, and employees increasingly look for help from their employers.

Choosing the best benefits package for your employees is both critical and complicated. That’s why we’ve developed a simple, three-step strategy to help you identify the benefits your employees want most and formulate a communications plan to increase participation and engagement.

How to Choose Your Benefits Package for 2021 in 3 Steps

1. Audit Your Current Employee Benefits Offerings

Before you choose your benefits package for 2021 you’ll want to know more about how well your current benefits package was received:

  1. Which benefits were used most frequently?
  2. Did employees have any questions or concerns about the benefits being offered?
  3. Did employees make any specific requests about benefits that aren’t currently offered?
  4. Were employees confused about or unaware of any benefits?
  5. Were any benefits ignored or underutilized?

If there isn’t an annual report for benefits engagement and performance, work with HR to create a process for it going forward. Historical data comes in handy whenever you’re making benefits decisions.

If a benefit is underutilized, it doesn’t necessarily mean that benefit should be scrapped. Nearly 60 percent of employees said their employer doesn’t offer mental health programs that meet their needs, or that the programs they do offer are too difficult to access or understand, according to a survey by MetLife. 

The next step will help you determine whether an underutilized benefit is something that employees don’t value or if it’s a benefit that needs to be restrategized.

2. Get Benefits Feedback from Employees and HR

The best way to identify the most important benefits to employees is to get their direct feedback. A short employee survey that includes questions about benefits that appear to be undervalued and new benefits you’re thinking of introducing will lead to more confident benefits decision making on the part of leadership. Surveys with multiple-choice questions quickly determine which benefits are most sought after, and, if you include open-ended questions, employees will tell you why those benefits matter most.

Then, meet with your human resources team to review the survey results and get their benefits insight:

  1. What questions do employees ask about benefits? 
  2. Have employees inquired about programs that the organization doesn’t offer? 
  3. What does HR think about the current benefits engagement process? 
  4. Are there ways benefits communication can be improved? 

Including HR in the planning process gives you a better understanding of how benefits are managed day-to-day and where improvements can be made.

3. Improve Benefits Communication for Better Benefits Participation and Engagement

When it comes to successful employee benefits participation and engagement it’s all about communication. 

Valuable information can no longer be effectively communicated through annual meetings or email data dumps. Sending shorter, bite-sized benefits communications over a longer period of time is a much more effective way to improve benefits understanding. Test different methods of communication, like text messaging, phone calls and instant messenger in addition to emails or meetings. Track participation, open and click rates to see which method is the best way to reach your employees. 

Employee benefits account for nearly 30 percent of total compensation and over 60 percent of potential hires are interested in benefits negotiations when reviewing job offers. Developing better processes for reviewing and building benefits packages can help employers reach goals for benefits participation and engagement as well as bolster job satisfaction, recruiting and retention efforts in 2021.

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Top 10 Employee Benefits for 2021

Top 10 Employee Benefits for 2021

Top 10 employee benefits for 2021. HR trends forecast the most desired employee benefits for 2021 like financial wellness programs and flexible work arrangements.

UPDATE, read 4 Top Benefits Trends for 2022

It’s time for employers to start planning their employee benefits packages for 2021.

The coronavirus pandemic has presented significant challenges for employers and highlighted the unprecedented levels of stress employees face in their everyday lives. But what can employers do to help?

Employers who focus on what employees need to achieve a healthy work-life balance and lower stress will be the ones who come out strongest. 

Top 10 Employee Benefits for 2021

#1 Financial Wellness Programs

The negative impact that financial stress has on an employee’s ability to get work done has been well documented in recent years but the coronavirus pandemic drove home just how important it is to have access to financial tools, resources and advice especially during uncertain times. 

The best financial wellness programs, like Best Money Moves, recognize that every worker experiences different kinds of financial stress and harnesses machine learning to guide employees to the information they need most. 

Best Money Moves has tools and features that help employees measure their financial stress, budget for monthly expenses, pay down debt and plan for emergencies. Employees can talk to trained professional financial counselors and educate themselves about everything from investing to co-signing loans to buying their first homes with access to a library of over 700 articles, videos and calculators. It’s also gamified, featuring a point-based rewards system where users earn points every time they log in, enter their information into their profile, work with their budgets, read articles and measure their stress. Each point translates into a chance to win a monthly contest.

If you want to learn more about how Best Money Moves can bring financial wellness to your company download our whitepapers and sign up for a demonstration here.

#2 Flexible Work Arrangements

Employees who were used to commuting to the office every day suddenly found themselves setting up spaces to get their work done at home. It might have been a rough transition at first, but after a few months of getting settled employees now want to hold onto some of that flexibility when they get back to the workplace. According to a survey by Glassdoor, more than 60 percent of employees would have liked to continue working from home full-time even after COVID-19 restrictions were lifted if given the option and just as many would consider applying for a position that is entirely remote when looking for a new job.

#3 Health Insurance Benefits

Most employees (56 percent) have used a credit card to pay for medical care at some time in their lives and more than half of them still owe money because of that decision, according to research by CompareCards. Nearly 60 percent said they wouldn’t have been able to afford the cost of care otherwise.

Employers who don’t offer health insurance might want to reconsider and employers who do should audit their healthcare offerings to determine the out of pocket costs of deductibles, prescriptions, copays and then work with benefits brokers to provide better coverage. 

Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) are other ways employers can help address the high cost of healthcare and employees indicated programs like HSAs and FSAs would have eased stress and improved their well-being during the coronavirus pandemic in a survey by MetLife. 

#4 Paid Time Off

Over 75 percent of employees live paycheck to paycheck. Workers who live paycheck to paycheck and don’t have any paid time off through their employer struggle to take time off, for any reason. Employees can’t perform at their best and aren’t as productive when they’re ill, overworked or distracted because they’re missing something important in their personal life.

Many states have passed legislation requiring employers to provide some form of paid medical and family leave, but surprisingly, some states like Maine and counties like Bernalillo, NM are also passing laws mandating paid time off for any reason.

#5 Mental Health Benefits 

Roughly 1 in 4 employees have been diagnosed with depression and 40 percent of them take an average of 10 days off from work each year because of their mental illness, according to the American Psychiatric Association (APA). 

Nearly 60 percent of employees struggling with mental health said their employer doesn’t offer mental health programs that meet their needs, or that the programs they do offer are too difficult to access or understand, according to a survey by MetLife.

It’s important to have mental health benefits that are easy for employees to access and understand, but employees might not use them if employers don’t also work to reduce the stigma that there’s something wrong with being depressed, anxious or struggling with a mental illness. 

#6 Family-Friendly Employee Benefits

Employee benefits for family planning and for new parents have been on the rise in recent years with programs emerging to cover the costs for treatments like in-vitro fertilization (IVF) and egg freezing or harvesting. Significant expansions have also been made to paid and unpaid maternity, paternity and adoption leave. 

While progress has been made for parents at work in many areas, child care is still lagging. Both parents are employed in more than 60 percent of American families, yet only 6 percent of companies offer child care benefits, according to research by Clutch. Another study, by New America’s Better Life Lab and Care.com, found that the average annual cost of full-time center-based child care ($9,589) is more expensive than in-state college tuition ($9,410). In order to offset the high costs of child care, more employers are starting to provide resource and referral services for childcare, on-site or near-site childcare and childcare subsidies.

#7 Professional Development Benefits

In recent years, employers have been providing more professional development opportunities, including cross-training to develop skills not directly related to the job, executive or leadership coaching, formal mentoring or career coaching to employees, according to research by the Society for Human Resource Management (SHRM). 

Employees want to move forward in their careers and offering benefits that give them the opportunity to hone their skills and stay on top of industry changes are a win-win for employers.

#8 Student Loan Employee Benefits

Benefits brokers have developed solutions to help employees who are struggling to pay down their share of the more than $1.6 trillion in student loan debt and more employers are starting to adopt them as a tool to attract and retain younger employees. The number of employers offering student loan repayment assistance jumped from just 3 percent in 2015 to 8 percent in 2019. Other programs employers offer include undergraduate or graduate tuition assistance, 529 plan payroll deductions, scholarships for members of employees’ families and employer contribution or matches to 529 plans.

#9 Pet-Friendly Employee Benefits

Benefits for pet owners, affectionately dubbed pet-perks, have been growing in popularity. Animals can help reduce stress and loneliness, which explains why many animal shelters had a record number of adoptions occur when people were under orders to stay-at-home during the COVID-19 pandemic. Pet perks include allowing employees to bring pets to work, offering pet insurance or paid time off for new pet owners. 

#10 Social Responsibility Benefits

Employees want to work for employers who give back to their community and care about important social issues like racism and climate change. Lily Zheng, writing for the Harvard Business Review says that we’re entering the Age of Corporate Social Justice and that research shows companies with strong Corporate Social Responsibility (CSR) programs, which include social issue marketing, philanthropic efforts, employee volunteer initiatives, and diversity and inclusion work are more profitable than those that don’t.

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